Date: 13 Feb 97 01:37:38 From: Jean-Francois Mezei <"[nospam]jfmezei"@videotron.ca> Organization: SPC References: 1 2 3 4 5 6 7 8 Followups: 1
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C. Marin Faure wrote: > These surveys have been conducted for years and years by the travel > industry, the airline industry, and the airframe manufacturing industry. > Every one of these surveys ends up with the same data: most passengers > don't know who built the plane they're on, they don't know how many > engines it has, they don't know what color it's painted, and THEY DON"T > CARE. Perhaps this is a local custom in the USA where the air transport industry is quite different from the rest of the world. (number of carriers, low fares, high frequency). But everyone I know knows the difference between a wide body and a "small" plane and for overseas flights, they always ask what kind of plane (eg: if they have a choice of a 747 with something else, they will prefer the 747. Many want to avoid the smaller planes. Those who are not comfortable flying will take steps to avoid the smaller planes. While I can agree that passengers may not know the specifics of a plane (builder, model, number and position of engines etc), I still find it hard to beleive that those "industry surveys" apply to the worldwide industry and apply equally to shuttle and overseas flights. Passengers remember the inside layout of a plane and which company they flew with. They may not know that seat pitch is defined by the airline and not the builder, but they remember if a flight was cramped or not because those are feelings/impressions one gets without requiring facts or rulers. It is also interesting to note that a fair number of folks are affraid of twin engine planes over the ocean. Obviously those do not fit in those statistics since they care about the type of plane they are on.